FAQs

We use BIM, CAD, 3D-modeling, and rendering platforms Revit, AutoCAD, Rhino, SketchUp, 3ds Max, Lumion with V-Ray to produce accurate models and photorealistic visuals. Files can be delivered in native formats (RVT, DWG, 3DM, SKP), neutral formats (IFC, OBJ, PDF), or basic formats (PDF, JPEG, PNG). Need a different format? Just let us know. 

We begin with a brief kickoff call to confirm objectives, deliverables, timeline, and data requirements. Next, we share a concise project plan outlining milestones, roles, file-transfer methods, and communication channels. For Southern California clients, we can also meet on-site to align workflows and empower your team before work begins.

Our standard business hours are Monday–Friday, 8 AM–5 PM PST. We acknowledge non-urgent inquiries within four business hours and provide same-hour responses for critical issues. After-hours support is available with next-business-hour follow-up. 

We provide weekly email reports covering completed tasks, upcoming milestones, and issues. For busy phases, we send daily updates and maintain real-time tracking so you can view progress. We also schedule on-demand meetings multiple times weekly to keep everyone aligned.  

Your dedicated Project Manager (PM) is your primary contact for all daily coordination. They handle scheduling, deliverables, and any questions. For technical details, your PM will involve the Technical Lead. Contact information, availability hours, and escalation procedures are shared at project kickoff. 

We include two complimentary revision rounds. You submit comments via PDF or email or our portal, and we deliver updated files within two business days per round. Need extra revisions? They’re available at our standard rates upon request. 

We sign an NDA before work begins, store all files on encrypted servers with strict access controls, perform regular backups, and conduct periodic security audits. Only authorized team members can access project data, ensuring confidentiality and rapid recovery if needed. 

We conduct multi-step QA including checklist verification of naming standards, layer organization, dimensional accuracy, and clash detection. Each
deliverable undergoes peer review and manager approval. Any issues are logged, corrected, and validated before final delivery to ensure consistent, high-quality results. 

We provide basic support for three months, including minor updates, training sessions, and fixes. Extended maintenance packages are available. All project files are archived for one year, and our team remains accessible for follow-up questions and troubleshooting.